Job Description

We are looking for people who are hardworking, motivated, driven and of course fun! As the Contact Centre Sales Agent you will be required to sell a range of National Pen product to existing customers through outbound telephone calling. No cold calling required. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

What you will do:

  • Calling existing customers generating increased sales
  • Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets
  • Ensure the customer’s issues are dealt with in an efficient manner, informing the customer of any new products
  • Verifying the order and customer details on-line
  • Achieve weekly individual sales targets
  • Attend weekly team catch up meetings
  • Maintain up-to-date knowledge of our products and processes
  • Receive on-going training, support and coaching from your supervisor
  • Any other duties/projects as directed by Senior Management

What we need from you:

  • Fluent in German
  • Minimum of 1 year experience in sales, building relationships with key decision makers
  • Passionate about deserving customer service and customer expectation
  • Excellent communication and negotiation skills
  • Have the ability to maintain professionalism under pressure
  • An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
  • Excellent PC skills essential
  • Highly organised with a strong attention to detail
  • Self-motivated and goal oriented
  • Be a team player
  • Good English

Relocation Package

We are offering a relocation package: Up to €150 refund on relocation costs for candidates outside of Ireland and up to four nights in the local hotel.

We also provide relocation assistance, help in finding accommodation, plus we organise bank and PPS appointments.

About National Pen

At National Pen we provide high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 19 working languages, we provide a very diverse and multi-cultural environment with on-going training to provide you with the tools to be successful.

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